Refund policy
At Pushpanjali Global, we strive to provide our customers with high-quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before placing your order.
1. No General Returns
We do not accept returns or exchanges for products that are ordered correctly and delivered in good condition.
However, if you receive a damaged, defective, or incorrect product, you may be eligible for a replacement or refund, subject to the conditions mentioned below.
2. Damaged or Wrong Products
If you receive a product that is:
- Damaged during transit
- Defective or unusable upon delivery
- Different from the product you ordered
please contact us as soon as possible after receiving your order.
To help us process your request, please provide your order details and clear photographs/videos of the product and packaging showing the issue.
Our team will review the request and, once approved, arrange an appropriate resolution.
3. Replacement
Replacement is available only for products that are confirmed to be damaged, defective, or incorrectly delivered.
If your replacement request is approved, we will arrange a replacement for the affected product, subject to product availability.
Replacement requests are not applicable for products that are:
- Ordered by mistake
- No longer wanted
- Damaged due to improper handling or storage after delivery
- Opened or used where the product has not been damaged or incorrectly supplied
4. Refunds
If a replacement is not possible or our team determines that a refund is appropriate, the eligible amount will be refunded to the original payment method used for the order.
Once the refund is approved and processed by us, it may take 7–10 business days for the amount to reflect in your account, depending on your bank or payment service provider.
5. Refund Eligibility
Refunds may be considered only when the product is confirmed to be damaged, defective, or incorrectly delivered and a suitable replacement cannot be provided.
We reserve the right to review each claim and determine whether it qualifies for a refund or replacement.
6. Order Verification
Before approving a refund or replacement, Pushpanjali Global may request additional information, including photographs, videos, order details, or other relevant evidence to verify the issue.
7. Contact Us
If you have received a damaged, defective, or incorrect product, please contact our customer support team through the contact details provided on our website.
Please include your order number, registered contact details, and photographs/videos of the issue so that we can assist you as quickly as possible.
8. Policy Changes
Pushpanjali Global reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will be posted on this page with the updated effective date.
By placing an order on our website, you acknowledge that you have read and agreed to this Return & Refund Policy.
